This Privacy Policy explains how Cycle Haven handles personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, workshop intake, repairs, collection, and related communications.
We use personal data to respond to inquiries, arrange bookings, receive bicycles for service, assess repair needs, prepare quotes after inspection, carry out repairs and adjustments, complete quality checks, manage payments, provide service summaries, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with service providers that support hosting, communications, payment processing, record keeping, or other workshop operations. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to protect our rights, customers, staff, or workshop operations where permitted by law.
We may collect contact details, bicycle and service information, appointment records, payment-related information, communication content, and technical data such as device or browser information. Where needed for workshop work, we may also record inspection notes, repair scope, parts requests, and collection details.
We receive data from service inquiries, booking submissions, drop-in visits, bicycle intake, phone or email communications, and service completion records. We may also collect limited technical data through the website and information generated by our internal service process, including inspection and quality-check notes.
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.
You may manage cookies through your browser controls, including blocking, deleting, or restricting them. Some site functions may not work properly if cookies are disabled. Where required, we may also present cookie choices through the website interface.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing where a valid basis exists for doing so.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for reasonable verification and will respond within the period required by applicable law or, if no fixed period applies, within a reasonable time.
We retain personal data for the period necessary to complete the relevant service, maintain business records, resolve questions, and meet legal or tax obligations. When data is no longer needed, we delete it or de-identify it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
